December 29, 2019
Clean room, bad service
This is our 2nd stay at this property in Williamsburg, 3 years apart from the reservations. The rooms look the same, the grounds/lobby are beginning to look dated. Check in was fine, not impressed, but not disappointed. They try to get you to sit in on a timeshare presentation to which we declined. They called our room a couple days later to try to convince us (but declined again). Room - we got a 2 bedroom, full kitchen, 2 bathroom. I'm fairly particular about cleanliness and the room was fairly clean. There were lipstick stains on one towel - to which I just washed as there is a washer/dryer unit in each of the rooms which makes it very practical to stay if you're reservation is more than a few days. The master bathroom's shower was clogged - quite an annoyance, but just used the other shower as there were two bathrooms. As other reviews state, it's very loud - when people are just walking by, you can hear everything. So if you sleep early or enjoy sleeping in, bring earplugs! Lastly, and the most important....there was no air conditioning in the rooms. You have thermostats, but it never worked. It was doable - we opened the patio doors for air at night but even in the winter, it got incredibly hot inside for some reason. Lobbies/common area - Not sure how well this is kept up as the handle to the building was broken, and there was a 2 liter bottle of soda in an end table to the entry of the building that sat there for our entire 4 day stay. The elevator felt like it was going to break down any second and the trash bins located outside of your rooms (where everyone is supposed to throw their trash away) was filled to the brim and started to stink (thankful it wasn't in the summer!) Activities - nobody takes part in these. Not sure why - as I saw children during our holiday stay, but it's kind of sad. The bowling alley had 4 lanes, and only one was working. Most spent their time in the indoor pool. The kids working at the cafe/alley are unprofessional - never at the front, and swearing in the back. Most show they don't want to be there as it's difficult to have them muster a smile or an acknowledgement. As we checked out, I told the lady at the front desk that our air didn't work and it was extremely hot. Even though there are thermostats in the rooms, she apathetically said that you can't control the temperature and it's not in their control. She said it depended on the temperatures of the other visitors. Not sure what that meant, but at that point, I was over their lack of customer service. I also told her the shower was clogged, to which, she responded in zero acknowledgement. It was the lady working on the morning of 12/29 at 10am, if anyone at IGH is interested! Would I stay here again? Probably - if the price was right and it was during the winter where a/c is not a concern. But would I recommend it and purchase a timeshare? No and absolutely not...unless they work on their employees and customer service.
December 28, 2019
I would highly recommend Holiday Inn Club Vacations. My family had a wonderful time and we cannot wait to return this summer. The property is very clean and they have great Amenities.
December 30, 2019
Great stay but have final bill dispute
The resort is awesome. I booked through IHG reservations. We later found my husband had to return to work on Monday so we couldn't stay the third night. I called as soon as I found out and was told we'd be ok to chevk out early and wouldn't be charged. That story changed when I called the day before check-in. Too late to cancel. We had two rooms so was charged and paid an extra night for both rooms. I'm respectfully requesting a refund.
December 28, 2019
Steep yourself in history then unwind with family fun on-site
So much to do in this area! At this HICV, it’s easy to stay for longer periods of time. It has everything you need to make your stay comfortable. At night, we were able to come back to the hotel and unwind by swimming in the indoor pool, relaxing by the fire, or playing mini golf and bowling. Lots of shopping and amenities close by as well.
December 29, 2019
choose another resort
Could not control heat was like staying in sona for three days. The jacuzzi filter inlet was filthy. Asked them each morning to clean. I was told it was cleaned each time I spoke to them yet it was still dirty. Bugs got in the room because windows and sliding door had to be left open to be able to stand the heat. Washer had damager agitator and it ruined cloths. Several things were damaged or broken. Wanted to eat at the cafe but when we went to town center was told all they had was a microwave and packaged food. On the surface it looks nice but in reality they have a lot of problems starting with quality control
December 8, 2019
Homey and relaxing
From begging to end this visit exceeded all expectations. We truly enjoyed our room and we felt like we never left home. The staff is very professional and always made the extra effort to provide great customer service. The cleanliness of the room and hotel grounds truly shows they take pride in what they do. If you’re looking for a nice and relaxing stay for the entire family I highly recommend booking with this resort.
December 1, 2019
Spacious clean villa
The 2 room 2 bathroom villa was clean, and spacious. My children and I liked that the appearance of the room was upscale and decorated nicely. The villa has all the comforts of home and more. Both bathrooms have jacuzzis and easy access to them. There was a faux fireplace heater in the living room that was nice. However the water temp was constantly cool or cold, I had to constantly check to see if it would warm up, I had to boil water in pots on the stove to add to the jacuzzi water to warm it up. Also there was always some sort of noise going on, from guests be too loud to worker making noise while working. A portion of the dryer broke while using , which makes me think staff isn't maintaining the equipment.
November 23, 2019
Room was huge and had a kitchen, balcony, separate room, couldn't be more happy with the size. Bowling, mini golf was very inexpensive as well. Kids loved the outing
November 9, 2019
Bed was bit uncomfortable
The bed was uncomfortable, and it caused both my spouse and my back to be stiff the next morning
November 15, 2019
I was very satisfied with this place. It was modern, clean, quiet and overall just a great relaxing place to be.