We understand you may have questions around traveling to and staying at our properties. To provide more information, please see the frequently asked questions listed below. Our team will keep this page updated as we continue to move forward.
Last updated Tuesday, March 23rd, 2021:
If an owner or guest discloses that he/she has tested positive for COVID-19 while at our resorts, we will closely follow contact tracing guidelines and protocols issued by the CDC. If the individual shares that he/she was in close contact with other owners, guests or team members while on-property, our team will notify them immediately.
Additionally, any owner or guest who tests positive for COVID-19 will be asked to leave or isolate in their villa during their stay, depending on local government orders. Upon checking out, the individual’s villa will undergo a thorough cleaning and disinfection process and is taken out of service for at least four days.
Before leaving their personal residence, all travelers should check if their local government has issued restrictions or guidance regarding travel (and return from travel).
Additionally, we will follow any government-issued order or directive placed on travelers entering the states and counties of our resorts. Please see the resources linked below for information on travel restrictions issued by local governments where some of our resorts are located.
Per Gov. Charlie Baker, all visitors entering Massachusetts, including returning residents, are advised to quarantine for 10 days upon their arrival. There are multiple exemptions to this advisory, which are outlined in the COVID-19 Travel Advisory page here.
Per guidelines from the state of Nevada, individuals should not travel to the state if they have tested positive for COVID-19, presumptuously been diagnosed with COVID-19, are experiencing COVID-19 symptoms or have been potentially exposed to someone with COVID-19. Nevada’s Travel Guidelines can be reviewed here.
Per Gov. Phil Scott, anyone returning or traveling to Vermont must follow Vermont’s mandatory quarantine policy. The only exceptions to Vermont’s policy are essential travelers (as defined here) and individuals who have been vaccinated, as long as at least 14 days have passed since the final vaccine dose. Please review the links below for detailed information on the state’s quarantine requirements, compliance form and a notification system for out-of-state travelers.
Yes, we are requiring all owners and guests to wear a face mask or covering when in public spaces at all our resorts. Exemptions to this requirement include:
- Children under the age of 7
- Individuals with a medical condition, mental health condition, or disability that prevent them from wearing a face covering
Our team members will be reminding those without face masks of this requirement, and we will have complimentary masks on hand for anyone who needs them. Please note that state or local government orders may result in different face mask requirements at some of our resorts. If this occurs, details around the government-issued mask mandate will be clearly displayed at the resort.
Club members may cancel a reservation online by calling (877) 606-2582. If you are not a Club member and need assistance with an upcoming reservation, you can connect with our teams at one of the numbers below:
- (888) 657-3529 – Non-Club member owners
- (844) 428-7829 – IHG resort guests
- (800) 353-1966 – Vacation package guests
We’ve developed a program, Safe Travels, that “checks the boxes” on the higher safety and cleanliness standards to deliver trusted stays for our guests and owners. Safe Travels brings many new and enhanced practices to the resorts that provides an extra level of cleanliness and sanitization, along with responsible spacing and distancing. Additionally, the program empowers all individuals – guests, owners and team members – to do their part to stay safe.
If you’re interested in learning more about Safe Travels and the resort-level implementations, please visit our Safe Travels Checklist.
Each Holiday Inn Club Vacations resort has its own page on holidayinnclub.com, which provides a variety of information, including on-property amenities, local things to do and accommodation options. If any amenities or public areas are temporarily unavailable, this information will be shared on the resort’s page. All resort pages can be accessed here.