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Welcome
Welcome to the GM Corner! I very much want you to be informed even when you are not here at The Ridge. Please review the content below as I hope it helps to keep you connected to life at The Ridge. It is my plan to update this site regularly, so please check back from time to time.
Breakfast at The Bistro Returns on Weekends
Good day Tahoe Ridge Owners! I am excited to report to you that at your Tahoe Ridge Resort we are now serving a full breakfast on the weekends at The Bistro! Through biannual research, ongoing Medallia feedback, our ski season (grab and go) “Burrito Test” and through my own conversations with owners, we have learned that many owners were missing breakfast. The full breakfast was not delivering from a financial standpoint as an everyday offering, so we did move away from it. Keeping The Ridge financially stable to protect your long-term experience is imperative. That said, we looked for a solution to benefit owners in the immediacy of the morning while also honoring a fiscal decision to benefit owners in the longer term. We experimented during the ski season with The Ridge Breakfast Burrito that was a grab-and-go item. After a successful ski season review of this grab-and-go burrito, we learned that having this option during the ski season was valued and that The Ridge Breakfast Burrito was regarded as delicious. We have now decided to bring a seated breakfast back for a trial on the weekends. And yes, you can order The Ridge Breakfast Burrito while seated in The Bistro and it is offered in addition to a robust menu of other delicious breakfast choices. Starting on June 14, 2025, The Bistro will be serving breakfast on Saturdays and Sundays. Our breakfast menu was created by our Cook IV, Juan, who has been at the resort for many years. Juan’s expertise and presence preserves many of the traditional flavors of the past as he trained under the previous chef at The Ridge! If you appreciate having a delicious breakfast served to you and you are at The Ridge this summer, please stop in for a weekend breakfast prepared by Juan and his team. You won’t be disappointed!
Parking Lot Project
Good Day Tahoe Ridge Owners! We have started our 2025 Parking Lot Project. We have partnered with Cruz Construction (a third-generation, family-owned excavation, sitework and paving company) to seal and restore our resort parking lot pavement. Between the impact of Mother Nature and the necessary use of our snow plows, our parking lot was in need of repair. While this is not a flashy improvement, it is necessary and I am glad to work towards caring for everything that is failing or in need of repair and continued upkeep. I can only imagine that the full functioning of all of hot tubs is of greatest interest to you as owners. I continue to work on this most concerning issue and look forward to providing an update soon.
Boiler Replacement
Good Day Tahoe Ridge Owners! While some maintenance is easy to spot, other necessary projects happen out of view. One such project is the recent replacement of our Clubhouse boiler system. The boiler is an essential element that provides hot water to warm the building and meet our hot water needs. This major element had been identified as in need of replacement and replacing it ahead of failure is part of the standard of care that ensures not only smooth operations but community safety as we must be prepared for the frigid winter temperatures that will greet us in the winter. So, I am pleased to share that the replacement has just happened and the installation went seamlessly.
Summer Landscaping!
Good Day Tahoe Ridge Owners! I’m happy to share with you that we have planted our Summer Landscaping here high up on The Ridge. It’s amazing how harsh the elements are to our landscaping during the winter months. Because of that, we are being more strategic this year by planting some heartier species in hopes of them surviving for many winters to come! We have partnered with Moana Nursery Landscape Services (a locally owned business serving Nevada since 1967). We are excited to see our landscaping thrive and add to your experience and appreciation of your beautiful Tahoe Ridge Resort!
100 Days of Summer Begins with Memorial Day
Good Day Tahoe Ridge Owners! When I began working at The Ridge, I was surprised to learn that the summer season is actually busier than the winter season. Since we are officially in the 100 Days of Summer (Memorial Day – Labor Day), I decided to do something a bit different to thank the team and also create a buzz around the resort to kick off the 100 Days of Summer season. I recently worked in the Team Member Cafeteria and I took credit for the day’s menu. (Side note: I had to take credit for the menu since our talented kitchen team didn’t want to take credit!) I served the resort staff a "Summer Kick-off Hot Dog Lunch” which included the choice of a “Boring Ole Hot Dog” or my signature “Ridge Dog!” The Regular (“Boring”) Hot Dog was just as you might expect: a regular hot dog with ketchup, mustard, and other traditional fixings. The Ridge Dog included peanut butter, bacon, BBQ sauce, and was topped with Carmel Corn. At first, most team members were hesitant. But, I want you to know that out of the 79 team member meals served, 38 ordered the Ridge Dog. It was a fun success! I say it was a success because it really created a buzz around the resort. The team was surprised to see me serving them, they all talked about the hot dog choices, and they heard from me a sincere thank you for their passion and care in serving our owners as we get ready for our busy summer season. With smiles, some innovation in trying to address the challenges that are far beyond hot dog preparation, and knowing that the staff has my appreciation and full support, we are ready to welcome the start of our most busy season.
Promoting the Ridge on Lake Tahoe Television, Outside - Tahoe Today TV
As part of our Tahoe Chamber of Commerce Membership, we are offered free air-time on Tahoe’s local station, Outside TV. One of my goals as the General Manager of The Ridge is to get out in the community to create an awareness of who we are, what we do, and what it’s like to work with us. It’s my belief that the more I am out in the community, the better The Ridge will become. By being out there in the community and sharing our passion about our vision and principles, it will help expose The Ridge as one of the top employers in the Tahoe and Carson Valley area. In doing this, it will help in recruiting efforts to ensure we are attracting valuable local talent. Before my TV interview, I was able to submit questions and talking points which I rehearsed, rehearsed, and rehearsed some more. However, when I got on live TV, the host started talking about her personal experiences at The Ridge since she and her husband actually got engaged at The Ridge! I was a bit stressed and thrown off, but the spot went great and anytime I get to talk about The Ridge, it’s a good day! You can check out the interview here.
Team Member Spotlight – 1st Quarter Awards
Our Company Values at Holiday Inn Club Vacations are the three Cs: Caring, Courage, and Creativity. All are important values to have high up here on The Ridge. Recently, we recognized several team members during our First Quarter Tahoe Ridge Resort Awards. Award winning team members receive recognition, a plaque, and a gift card. Front Desk Supervisor Lisa Sandoval was named our “Chief Caring Officer of the 1st Quarter” since she was mentioned the most times by name in Medallia Post-stay Surveys completed by owners and guests. These surveys are so important to our operation, and we take them very seriously. Owners, please keep filling them out! We want your feedback! When team members are mentioned by name, we make a big deal out of it! Workflow Coordinator Samantha Asplund was named our “Chief Courage Officer of the 1st Quarter” as she had the courage to pursue a promotion and become our Workflow Coordinator for the Repairs and Maintenance Department. Clearly, she’s off to a great start! Security Officer Rebecca Livingston was named our “Chief Creative Officer of the 1st Quarter” since she used her creativity to get lost luggage back to its rightful owner. Rebecca acted on a dire situation that needed her ingenuity and care to solve. Also worth celebrating, Rebecca was promoted to Security Supervisor! Lastly, our Facilities Manager Gabe Patmont was named "Leader of the 1st Quarter,” and he was knighted for his ways of the 3 Cs. Gabe was chosen for this award for his efforts in keeping the Skier Express operational for most of the ski season. Gabe was crucial to keeping the Skier Express up and running by forming a close relationship with the Skier Express manufacturer. Through the relationship, he was able to identify and establish the Skier Express “Sweet Spot” which is six riders at a time. Once the six rider maximum was identified and enforced, the Skier Express ran incredibly consistently throughout the ski season. All of these awards were voted on by the team members of The Ridge as there were many nominations for each category. Ultimately, the awards were decided by the team. Next time you are here high up on The Ridge and you see Lisa, Samantha, Rebecca, and Gabe, please be sure to recognize them for their Caring, Courage, and Creativity!
Another Reason to Stop by The Bistro—Congratulate Jim!
Good Day Owners! Next time you are at The Ridge, please stop by and see Jim (our extraordinary bartender) and congratulate him on his newly framed feature article that will live in The Bistro forever! Many (or should I say most) owners know “Jim the Bartender” as he has worked at The Ridge for over 40 years. And now, more people in the Reno Tahoe area will know him too since Jim was recently featured in the local magazine, “Edible Reno – Tahoe.” The magazine’s recent article on Jim highlighted his long career and leveraged his insights on new trends he is seeing in the industry. The article is framed and hangs at The Bistro right at this location since this is where Jim chose to display it! We are so fortunate to have Jim at The Ridge, and we so hope you all stop by to congratulate him on this outstanding achievement! Perhaps have a drink and toast, “Cheers to Jim!”