Fox River Resort at SheridanRental Guest Reviews

Room and view is beautiful!

The room was huge and beautiful! The view was gorgeous Plenty of room and bathrooms. Laundry was an amazing extra.

Horrible stay

We had a horrible stay at this hotel. The room was not ready for 2 hours when we arrived. We played in the dirty old pool while our room was being cleaned. Then our keys didn't work to our room so we waited around for 35 minutes for a new room: the new room was a conjoining room with only 1 king bed when I paid for 2 beds. We had to call front desk because the people above us kept us up all night. I would never stay here again.

Horrible management

Had issues all 3 nights we stayed, management and security didn't handle the issues properly. Very poor management and customer service

Peace full and plenty of things 2 d0

I was very impressed by the staff how they brought towels. I was promised to get my deposit back and still haven't. It was nice 2 do activities minni golf the park the activities the pool was amazing so I only did the water park one day but definitely a incredible experience for my family

Staff and Room

The staff is great, including check-in, housekeeping and maintenance. The units are clean but the furniture need to be updated, and definitely need more comfortable mattresses and pillows

Terrible experience

I have already written this review many times and I don’t have time to type it all again. No no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no

Beautiful "Weekend Getaway" Location with kids

Great room prices with a lot of "outdoor" sporting activities on grounds and in the near vicinity. On Site pool is extremly large and the extras like the water park are fun activities for the kids.

Comfy place to getaway for a week or weekend

Visited in the off-season in January for my daughter 3rd birthday . We had fun, we went to the indoor waterpark and also sledded a bit . Staff inside the waterpark gift shop made us uncomfortable by acting like we were going to steal something. But the kids really enjoyed and I had time to relax.

Review

You all need to do better and IHG made the booking experience awful and unnecessarily complicated

Rock hard beds, hidden fees, and poor management

This was our kids’ Christmas gift this year and we were disappointed. We had to wait in the car for over 2 hours after check-in for a room even though I reserved months ago with 2 kids and groceries that needed to be frozen/ refrigerated. Garbage bags and dirty linens left in the hallway all weekend long which caused an unpleasant odor. Cleaners dumped powdered cleaner on the floor in the hallway and never cleaned it up. Food from the restaurant was double the price of what was listed online. Found hairs in the bathtub and in the freezer. Charged me for some unknown fee when I checked-in. Held $115 for damages which went all of our “fun” money. I’ve NEVER had a place hold money, only keep a card on file. Beds were rock hard and we all got very minimal sleep. Better off sleeping in the floor. Nothing was done to make any of this right. We will not be back and I will not recommend anyone stays here. The management is poor.