August 24, 2019
Lack of honesty from staff
Sadly we were mislead by the staff costing us more money. Also they expect you to wash your own towels. They do not inform you of this until you call for new towels. There is an 8 dollar fee if you want to recieve clean towels. I went to the resort to vacation not do laundry. We were promised a gift that would cost us 90 dollars to go see their 90 minite presentation. 3 HOURS later we were charged 170 dollars because they said we didnt "qualify" with NO explanation. None of the bathroom doors lock. The bath tub drain leaks.
August 23, 2019
I stayed in the Presidential Beach Club and everything was perfect. Smooth and easy check in, spacious rooms, outside grill that I used every night I was there. My kid had a blast. Just wish I had booked more nights because there is so mucb to do. I am even planning our big family Thanksgiving at the resort. I can't wait to go back.
August 12, 2019
Very nice location. Piney Woods surround the area. The indoor water park is great! Very nice for smaller children. Small enough to feel like you can relax and let the little ones have fun and explore.
August 18, 2019
Our family vacation was amazing it was our first time at an actual resort and we loved it we look forward to going back out for more stays in the future because our children had such a great time that they didn’t want to come home also on another note if we could just recommend that y’all spray for spiders because we had several huge ones on our back patio and we couldn’t enjoy a night out back due to all the spiders that we had thanks to the whole team at village resort y’all made our family vacation a huge hit and everyone had an awesome attitude love the Lopez family
August 10, 2019
The grounds were very peaceful to walk around. Plenty of activities to do. All the pools are convenient no matter where you stay on the property. I will be returning for a two day stay next time instead of one day.
August 9, 2019
Beautiful property grounds and pool.
I booked two rooms and requested that they be together. They were not close to each other. One of the rooms air condition was not working. We had to wait while they sent for a maintenance person to arrive. They told us we would have to move. These rooms were dingy and small and at the back of the property, They were able to move us because of the AC and again we were not close to each other. We were two large families that needed to share meals and this was not convenient. The rooms were somewhat better. We were shocked at the condition of the cabinets which were in bad shape. The rooms were in need of paint and carpets need to be cleaned. The rooms and bathrooms need to be updated.
August 10, 2019
Room was nice, never saw housekeeping staff or had room cleaned in 3 days we were there. Water shut off for entire facility the morning of our departure.
August 12, 2019
The living room furniture needs to be cleaned, repaired or replaced.
August 11, 2019
Great vacation. A little overpriced. However you get what you pay for am going back when i can afford it.
August 3, 2019
My little family loved the suite and the waterpark!