Villages Resort at Lake PalestineRental Guest Reviews

Emergency Situations

This hotel is not equipped to handle emergent situations after hours. Our family has never personally experienced an emergency situation while out of town. My husband had to take our 8 month old son to a hospital in Tyler while I stayed behind with 2 small children at 10pm in the evening. I found out at 4am that the ER doctor wanted our son to be life flighted into Houston. Our only car was at the hospital in Tyler. In spite of the situation, we were trying to be as resourceful and calm as possible. I called the hotel at 4am and the security guard on duty told me there was no help that he could provide to get me to Tyler and he didn't know of anyway for me to get there. Please note, I did advise that they wanted to life flight my 8 month old baby and he told me to wait until 8am when the front desk came in for help...just an apalling response as an employee of a business and overall lack of care and concern as a human being. I spoke to a female member of management the next day. Little care or concern was shown there as well. We obviously left early and she said she would reimburse for that day and did not follow through on that either.

Food

If an on-site restaurant could be added to this resort, it would be perfect.

Resort for vacation

This place didn’t help me relax at all this was suppose to be my summer vacation and it was my summer fiasco , there’s was a roach in room

Nice Getaway Location

This resort is a great family friendly place and our overall impression was very positive, however, there are a few things to be aware of. Check in was very busy and they were behind on cleaning rooms. Our room was only partially cleaned and we were disappointed to see that there were no toiletries, paper towels or even trash bags in the cans. We didn't make a fuss because we were only there for a 2 day stop over on our way to our final vacation destination. While there are plenty of activities to do with the kids, some of their equipment is old and heavily used (putters for putt-putt and tennis rackets) but we still had fun.

Convenient and comfortable

The facility was convenient to our activities for the time we were there. The facility was clean and seemed to be in good repair. However, it was old and dated. Low rise, round, high water use toilets went out 30 years ago. Faux granite and laminate counters are likewise out of date and in the case of the Villages, somewhat creepy. If you need a hotel near Emerald Bay, it is likely the best alternative other than driving into Tyler. to be hit with a timeshare spiel, first at the facility and later in a phone call was slimy.

Vacation

Our stay was so much fun . Will definitely go back . A lil pricey but so well worth it . Everything was perfect . We enjoyed the pool with the kid pool the most . The water park was a lot of fun too . There was putt we enjoyed we enjoyed too and at night we just relaxed and watched movies and played board games !was a perfect lil vacation. We just live 20 min away .

Don’t waste your money

We made the best of the not ideal situation. The two room villa was clean but the patio and patio furniture was covered in dirt, cobwebs and bird droppings. There was a huge cobwebs blocking over half of the front door. The prices being charged, you would think pest control could be afforded to prevent the cobwebs and some extra cleaning to make patio usable. Kudos to the marketing group for making it appear you have water front access. There is only one unit on the water and it is reserved for “owners.” We had to drive over a mile to access anything in the resort. The put-put course had the “greens” torn and frayed in several spots on almost every hole making it almost impossible to play. I was convinced to sit in on their “90 minute presentation based on my interest level” and finally ask for my refund money after 2

Worst experience ever

The booking ,the room , the staff not doing anything about it , the amenities it was all bad, I had to look for stuff to do outside the resort , of how misleading the website is , there was also a roach in my room !!

Nice Place

4.5 stars Check in needs to be earlier, Check out later. More places to eat would be great! Room we stayed in was very clean and well kept. I would recommend this stay for Families with children.

Not clean

Very dirty hotel. We were not expecting this from a family friendly hotel. We enjoyed the hotel amenities, but couldn't get over the filth in our room. The shower curtain in our room was covered in mold. There was also mold along the side of the bath tub. Previous persons hair in shower. The base boards were filthy making me unable to let the baby crawl on the floor. The headboard was covered in dust making it impossible to lean against it and feed the baby. We did enjoy mini golf, the pool and the board games but the hotel room being this dirty makes us never want to return.