January 3, 2018
Expensive but good
There are a lot of great feature at this hotel. The rooms are spacious and clean. The beds are comfortable. The food for breakfast lunch and dinner was all very good. The waitstaff and bar-staff were friendly and attentive. The pool area is great also however the fact that the lazy river and water slides close at 5:00 pm is not very family friendly especially because most families do other things during the day. Other than the beach, there is not much else in the area (except Kennedy Space Center 25 minutes away) so you have to travel which means getting back later in the day. Closing those so early barely allowed the kids to enjoy it. As resorts go, this one is more expensive so getting charged for a feature we had limited access to was upsetting.The other thing I did not appreciate was being contacted three different times to buy a time share with them. No means no.
January 1, 2018
Comfortable but needs updating ng
Dylan at the Cape Grill was great. When our 1st room smelled terrible, our initial call to the front desk did not have a result and the reported there was no room to change to although when we called first thing in the morning, April was very helpful and got us in a new room right away. The room cleanliness and smell was not up to par. The general areas of the hotel are better and cleaner than the rooms and the amenities are great for families.
December 17, 2017
Not worth the money
This would be and at one time probably was a very nice hotel. But now dated and dingy, soiled and lack of well trained staff. I can see where it might need new management and a overhaul.
December 14, 2017
Stayed here while on business trip during the off season. Was very quiiet
December 13, 2017
Great room excellent view
Excellent view from the room overlooking the pool area Clean room
December 19, 2017
Great service and very clean room
Customer service was great and I liked how the lobby area smelled so clean and the rooms were so clean and neat
December 6, 2017
It's always a great time at this resort. Good location. Rooms are great. It's a perfect getaway. Everything you need is there to both have fun or relax.
December 10, 2017
Bugs, Hard Beds, slow restaurant aervice
We stayed here the night before our cruise. When I went to check my phone to see what time it was in the middle of the night, there were tiny bugs crawling all over it! Then, we had breakfast in the restaurant and it was very slow service. We will choose a different destination for our next pre-cruise hotel.
December 17, 2017
Fun family vacation
We loved staying here with the kids. The only advice I have is that when you check in, you will be sent to get a parking permit from someone who is actually a sales person who will try to convince you to buy a Timeshare. I had a 4 year old and a two year old with me and I just thought that him insisting that I attend a presentation was not appropriate. We said no and we were never bothered again.
December 17, 2017
Great resort location poor staff
Resort itself was absolutely beautiful albeit expensive. The staff was poor. I was in town for my wedding weekend and we had about 30 other guests from the wedding staying here. Nobody was checked in on time. I was made to wait until 6:30pm for my room. Was told that my late check out fee would be waived the first time I checked in yet when I went to check in to actually get my room keys the girl up front was very rude and told me I would have to pay $50. She questioned me on who actually told me my fee could be waived. Finally a manager approved it. I had to go to the desk for a few more questions and the same girl refused to look up from her computer to acknowledge me. Very petty. There were many witnesses to this. I brought up my concerns during check out and although a young girl was very sweet about it, there was nothing done and no manager was brought out to hear my concerns.