Hill Country Resort at Canyon LakeRental Guest Reviews

Canyon Lake Stay

Check in and Check out was slow with a long wait. Rooms and facilities were dated with need of renovation.

Located in the back 40

Beds were okay; coffee pot worked. Trash was in front of our door when we arrived! Roach under the trash bag. Placed in an area across the highway from amenities my 18 year old grandson would have liked to have done. Our complex was .9 of a mile from putt-putt golf/arcade! Highway noise was constant. Called front desk about the noise and she said, “Sorry!” Did not offer to move us. When I turned on the bedroom light the last morning of our stay. I looked down and a bigger roach was beside my foot! Last straw!!! I need a refund!

Enjoyed size of room. Plenty of space.

We enjoyed our stay at his location. I mentioned earlier that we were surprised that we had to climb stairs inside the room as we are senior citizens. We survived the ordeal and if we were to return we will be sure to specify that we would rather have a room that is all on one level.

Vaca

Fun with the family. Nice place to have my grandbabies . Didn’t enjoy the timeshare questions, just to get my parking pass tho

Great place to stay!

Long lines at check in were very slow and disappointing.

Would have been better off camping in tents!

Honestly, this property was promising but ended up being a disaster. Bugs, broken appliances, tight spaces, broken toilets, poor cleaning (found pills, fingernail clippings, and other dirt all over the floors), and a terrible smell. Requested a room change and was told they couldn't do that. Unfortunately, I will not be bringing my family back. Beautiful location, but a terrible "resort."

Great Hotel - But poor Customer Service

Arrived at Hotel at 10:30 pm. Staff seemed put out to help me. They charge you an additional $100 plus fee and tell you it will be removed upon departure and it is still there a week later. Don’t bother asking for extended check out. They do not care what level you are as an IHG member and will tell you check out is 10:00am and they don’t allow any later check outs. Facilities are great and would have been a wonderful place to stay. Brought 4 kids and they did not get to try any of the amenities because, everything closes at 10:00pm and nothing opens till 9:00am. Overall would have been wonderful place, but very rude and not concerned about accommodating anyone. Not just one employee rude to multiple people at check in and check out. They also weed eat outside your room right at 8:00am.

Great room space !

Not a very welcoming check in experience, front desk person didn't know what to do in order to check us in, the rest of the staff members at the front desk were not very friendly either in order to help. The worst part was the MISTAKE in our bill!!!! At the moment of checking out they wanted to charge us more money, they said we have a remaining balance, until they realized it was a mistake. Few days later, I got a phone called from this place telling me that I have a pending balance that had to be paid !!!! Then she realized it was a mistake from their part.

Beware

My family had a great time. I usually don’t complain but the only problem I had was the cleanliness of the room. I read the reviews before we booked and half of them talked about the place being clean. I just said next time we come we will bring a vaccum, cleaning supplies, and toilet brush. No biggie.

The worst hotel experience....

Everything about this hotel is a nightmare, The staff is unfriendly, unhelpful and very unprofessional. I arrived at 2:00 pm and waited approximately 45 minutes for check inn, with no room or room number given. They finally gave me a room at 9:00 pm and when we walked into the room, it had not been cleaned: food on the counters, the beds not made, trash piled high in al trashcans a pile of wet dirty towels in both bathrooms, one of the toilets was backed up and not flushed the smell unbearable.. They gave us a better room, but it was a long tiering experience..