Hill Country Resort at Canyon LakeRental Guest Reviews

Wonderful value near New Braunfels

Enjoyed the Ambassador suites during our recent summer vacation. Really liked mini golf and the size of the units. Will stay here again. Good value.

Water everywhere

I do not recommend Hillcountry Resort or IHG. We had a horrible experience with water coming up out of the floor, then the washer flooding the room and we have not been contacted by the resort for any type of compensation . 0 out of 5 stars!

Nada tan mal lo

Camas super cómodas todo bien No más que lla no ponen tualllas en el área de piscinas eso ase que las otras tualllas se ocupen más En el cuarto deben poner estás tualllas y cobijas para los de sofá cama pienso pose que yo siempre Blas ocupó en sofá

Great service

Amazing getaway and well worth it. You can not best the availability as well as the distance away from home. The sights and amenities make it more than just a getaway.....it makes the kids feel like they are truly on vacation.

Great place to relax and have fun

We had a fabulous time at the Holiday Inn Hill Country Resort! So many fun things to do, good views of the lake, friendly people, great staff (thanks Sheryl :-)), good live music, drinks and s’mores plus more! We had such a great time that we booked again before we left and are bringing the kids and spouses with us too! Amazing value (especially if you have multiple kids or if you split the cost with another family) and can’t beat the full kitchens and charcoal grills! Looking forward to making more memories at the resort soon!!!!

Disappointed Guest

Our room flooded because the washer wasn't properly hooked up and were kept up late our last night so they could extract the water and nothing was offered to us. They said all rooms were full and didn't offer to reimburse our last night or anything. Also, they do not let you know that if you are in an ambassador you'll be across the highway and have to drive over to enjoy resort activities. I was told they would contact me after speaking to management but no one did and when I call they always say they will call back but no call back. No way to handle business.

Pick Something Else...

Dirty, unclean, filthy, repulsive, nasty, grotesque, disgusting, hazardous,

Loved it!

Loved everything about the resort, especially the amenities and the activities. The only reason why we didn’t choose 5 stars is because the bathrooms and kitchen in our unit could’ve been a little cleaner. Other than that, we loved everything else. Would highly recommend.

Don’t Stay Here!!!

Upon check in we were lied to that an upgrade was not available. We had to move rooms four times and took four hours due to dirty rooms. My family had to wait outside for four hours. We finally got a room and the hotel refused to credit me anything back for the issues. I had to call IHG customer service the next morning and the front desk every day. No one calls back. Finally, Cheryl agreeded that everything was wrong that was going on and it could have been handled. She credited my first night back and offered me $50 to use on food or drinks. This should have been done at the beginning so we didn’t have to keep dealing with it everyday of our trip. Worst stay and vacation ever. Oh, and I don’t need a stupid comment posted below that you are sorry and that is not what y’all want the resort to be like. Fix your customer service, housekeeping, and management. I will say the security guy rocks! You all could learn something from him...

Spacious Hill country resort

Love this canyon lake resort property! Excited to come back once renovations have been completed