April 11, 2019
Staff was rude room was not ready by 4:00. There was no offer or discount for the inconveniences.
April 12, 2019
Did the timeshare tour for the free tickets to Medieval Times and was told the timeshare tour is only hour and a half. It turned into three hours and forty five minutes long. The sales people push so hard. Wasted vacation time with the tour. Bed was very uncomfortable. When we used the pull out couch, it opened right next to the queen bed. Not much space in the studio room.
March 24, 2019
We recently stayed at the Holiday Inn Resorts and Vacations on March 10 and 23 March. On both occasions we were not given the 500 points in lieu of the gift packet. When we checked in on 23 March we reminded them of this and they said they would take care of it. On our check out we also reminded them of it and were told we would get the points. I called today 15 April to inquire they said they did not award the points as did not provide our email address I was never asked for the email address and guarantee if I had been told this I would have provided it and have never provided one in the past so I now have to contact IHG. I was also told no trailer parking was allowed but saw three car trailers parked inside of the property. Would like to know what the rule is as I didn't bring my car since you didn't allow trailers.
April 2, 2019
Great Place to Stay
First, the check in experience was easy. The hotel staff was able to answer all my questions and recommended activities for me to participate. The room met my expectations, we had the two bedroom, two bath villa. The location was great, not to close to the ,main part of the strip but close enough. We don't like the business of the main strip. Beach access was easy to walk to.
April 9, 2019
Wrong check in time
We got to the hotel at 430 for a 4 oclock check in time to be told our room wasn't ready...after driving 6 hours to get there we just wanted to change quick and get out to eat. Asked for late check out next day was told not sure. After waiting by the pool, we were told our room was ready, it wasn't. So we tour the property, find a bar that was closing soon. We get to our room at 545, they gave us wrong keys...run back to the front...finally we are able to access our room. Small t.v. nothing fancy for the price...also shower curtain had shaving hair all over it...glad we waited for then to "clean" our room.
March 31, 2019
GREAT VILLAS, VERY SPACIOUS AND COMFORTABLE
This was one of the most relaxing stays I have ever had. The villas were immaculate and very comfortable. The patio was very relaxing and the fire place in the living area made it feel like home. The fully equipped kitchen is an added bonus if you have an extended stay planned. I recommend this resort to EVERYONE! The staff was very friendly and knowledgeable. The pools, sauna and lazy river are great as well. Lots of things to do on the property and it is FAMILY FRIENDLY! We had a great stay!!!
March 31, 2019
good service place is great to see had a good time at the bar and the ocean front cabana. stayed here on my way to a Chicago cUBS GAME/
April 3, 2019
Offer more for Elite Members (Perks)... all I got was a 1-hour (11:00 am) late check out and a drink offered. Very Much Noise on the outside of the room on the first and second floor... We were on the first-floor Signature Room.
March 31, 2019
Love love love this Resort
Clean room, lols of activities for the kids, close to the boardwalk.
March 30, 2019
Nice room but needs some work. To loud being next to airport and the helicopter pad