South Beach ResortRental Guest Reviews

Holiday Inn Club review

The amenities are awesome! We enjoyed our outdoor part of this resort. However bedtime was a different experience. Guest staying next door were EXTREMELY loud. I called and informed the front desk and they were very passive in their response. Still at 1AM they were partying hard. I called back 4 times and calls were ignored/unanswered. This is when I called from my cell phone and they answered immediately. My 11 year old asked to never return to this hotel. We got no sleep. When checking out I informed the desk clerk of our experience and she said to call next time and it would be taking care of. I informed her I called 5 times and I asked if they could see what room was calling the front desk. She said they could. This explained why they were not answering my room calls but answered my cellphone when i called from it. Won't stay again.

Rewards Stay not rewarding

In spite of highest status with IHG rewards program the reward nights room was a small studio not suited for long stay at a resort/ocean side property. Despite assurances that this would be changed upon arrival (Spire contact centre contacted resort at booking) this did not occur. Offer to move into a one bedroom were made if I was willing to pay extra. This all occurred while the employees at the property attempted to get my family to participate in a tour to sign on to their Club Vacations program. The irony of trying to sell me on something while simultaneously underwhelming me as a Spire member was dark humour indeed. The pools were great. Proximity to beach was great. That's the only positive for my family

Needs updating

The room I was in needs updating. The bed was painful and a cockroach greeted us in the bathroom. Also, above the shower, there was patch work to the drywall that was subpar and noticeable. Coffee pot carafe was missing and it took 2 phone calls and and 2 hours of waiting. Just not what I have come to expect out of IHG in all the years I have been a member. I am also a Holiday Inn Vacation Club owner so I was double displeased.

Comfortable bed, great service and amazing pools.

I really enjoyed my stay here. My family has already said that they would like to come back here next year. It's a good chance that we will.

Nice Location / Poor Staffing

This is not the first time we stayed at this location but was amazed on how different the welcome and customer appreciation was. - Arrived early, could not check in until 6 PM (2 hours after check-in time) - No available pool towels - Room not completely cleaned Beautiful location but the hotel staff failed to represent customer appreciation considering we were not owners. It was evident that the failure to provide pool towels, ability to check in on time, and increased stress exhibited from staff was a clear result of staffing issues. We will think twice before visiting again.

Spend Your Money Elsewhere

Air unit and fridge were fixed promptly after they had broken down. Had damaged items in fridge and freezer due to the fridge not working at beginning of stay. Lazy river was not working properly half the time as the jets to propel you was very weak. Slides and 3 of the 4 pools I visited were very nice. Employees were very friendly throughout my stay. When I come back to MB, I will be staying elsewhere where there are the same amenities, but the cost is cheaper.

Roachs, Ants, Broken Air Unit and Fridge

Air unit and fridge were fixed promptly. Had damaged items in fridge and freezer due to the fridge not working at beginning of stay. Lazy river was not working properly half the time as the jets to propel you was very weak. Slides and 3 of the 4 pools I visited were very nice. Employees were very friendly throughout my stay.

Great First Experience

I was on this trip for a tour to buy into the vacation club. And I did! We stayed at the Myrtle Beach resort our last night to try it out. My kids absolutely loved it. They were non stop from 11am -10pm because the resort offers so much to do. I can't wait until our next trip!

Beautiful Resort!

This is a beautiful resort! The rooms are spacious

Fun family vacation

We got a 2 room condo, it was very clean and big, perfect for 2 families! We enjoyed the pools and the bar...the bar closed a little early, but we walked across the street to get more food and drinks....the beach was across the street, no need for the shuttle if you don’t mind a 5 minute walk. Would stay here again, had 9 month old, 6 year old and a 12 year old....was perfect for all ages! We made pillows one afternoon when the wreathes was bad.