Orange Lake ResortRental Guest Reviews

read before you reserver this hotel

the hotel is very nice. the problem is first the check out is a 10:00 am very early, the room to check-in is 4:00 pm very late and they toll me because we need to clean the room the check out is a 10:00. the worse is, they don't clean the room, if you want to clean the room you need to pay extra. They don't change towels, I call to the reception and they toll me in my room have soap to go to the laundry and wash my towels or you pay 8$ every day to you have clean towels. So your vacation you need to work for a holiday inn to clean the room or wash the towels. i think the service are very super bad. I pay extra for this service because I was on vacation and this isn't my house to clean. If you call for towels you need to wait 45 minutes. the breakfast is very bad too. I pay for 3 days and only used 1 day because are so bad. so don't pay for breakfast. beautiful property but bad service.

Great service

It was our second time at this hotel since August last year, and we had a great time with family and friends, unfortunately the hotel had a power outage about an hour after we checked in and the fridge stopped working for about 6 hours until we got someone to fix it. Customer service was very good and the room was spotless.

Poor service checking in

I have been staying at this location for seven years now and have always enjoyed the property. But I have always had an issue with the front desk , managers and all Are very rude and not helpful at all. Very short and quick to say can’t help you. I guess ifnt an owner treated different. This visit my check in process was very frustrating !!

Second time visit

Another great stay at this obscenely large facility - although this time my suite in the North Village wasn't as big, or as well appointed as my last in the South Village. It seemed to be dated, especially the kitchen area, however it was immaculately clean and by no way distracted from my three day stay. Perhaps I had been spoilt as I had just come up from staying at the Marco Island property. The size of the property, and facilities are too much to take in during a three day visit, especially as my primary mission was Universal studios! This will certainly be my go to resort whenever I am in the Orlando area.

Great stay!

This was a great family vacation with great facilities and service.

Nice Getaway

Nice getaway overall, but hotel needs to do a much better job screening the timeshare tour guests they cater to. A simple credit check and background check would weed out 75% of the “guests” that flood the lazy river and take advantage of a free opportunity. It is very obvious to my family and others we spoke to on the grounds that these obnoxious folks water down the experience.

Family vacay

This was a great time to spend with the family. You don’t have to leave the resort if you don’t want to. We’ll be back again for sure.

Resort with nice amenities

The resort is nice and clean. You don't have to leave the resort for anything!

Very disappointed

We stayed here last year and loved it. I booked the 3 bedroom villa again this year and when we checked, we were told there were none available! I was told the small print says as available! Then why was I charged for the bigger room? We missed having a screened in patio to sit in at night plus the three girls had to sleep on the floor! The toilet in the master bathroom leaked and it still wasn’t fixed when we checked out. I am 70 years old and slipped two times on the puddle of water! The noise coming from the room upstairs kept us awake almost every night! We will be finding a new place for our vacation next year!

A lot to offer

Accommodations was great. Friendly and helpful staff Check in process was long. Pay to use certain hotel amenities