October 16, 2020
Need attention to detail
We've stayed here several times in the past. It's very nice overall but they need to pay more attention to the details. The bathroom sink drain leaked, which I fixed. Washer and dryer area needed to be swept better. I just feel that they need to do a better job of maintenance and cleaning. Maybe develop checklists to help. I also believe there are much better values in the area.
October 10, 2020
Great location and very clean. The room was very comfortable with plenty of space to relax in. Staff were friendly and professional.
October 8, 2020
Very over rated We could have stayed most anywhere for much less. The last night we did change hotels.
September 21, 2020
Love the Smokies
We love Smoky Mountain Resort! We come here often and always have a wonderful time!
September 23, 2020
Fun and relaxing
Check in at 4:00, room wasn’t ready until almost 6:00, but it was very clean and we felt safe. There were multiple pool options, water playground, and hot tubs. They weren’t very crowded, so we were able to keep distanced from other guests. The room had a great view of the grassy area and chair lift on the main strip. We enjoyed having a jet tub in the room, but may be a bit hard for older guests to get in and out of for showers. The kitchen was nice, and seemed well equipped, we just have time to use it. If you might, get groceries on your way in from Pigeon Forge. The pancake house across the street was great!!
September 17, 2020
Great vacation experience
The motel is very comfortable, clean and the staff was very helpful. I highly recommend this facility.
September 17, 2020
A beautiful getaway
This place was absolutely beautiful. Sandy swimming area for the children is amazing and made me want to get in it also. The scenery off the balcony is absolutely marvellous and breathtaking. The only issues that I had was the fireplace didn't work and I don't know if that was because I was doing it wrong LOL or it just wasn't cut on yet. And then also the jacuzzi tub we could not get the water right. But that didn't really matter because the room is absolutely beautiful. And we were only staying for one night so it wasn't that big of a deal
September 16, 2020
The staff was friendly and worked quickly to resolve any issues we had
September 22, 2020
This hotel was amazing, we enjoyed our stay very much. I would differently recommend staying here. The hotel was very clean and the staff was friendly. The only issue I had is that I found a couple of hair strands on one of the bed when we arrived but they staff took cake up right away and changed the sheets. The location is awesome because it’s close to everything in town.
September 19, 2020
Great location, quiet side street, yet close enough to walk to the major attractions. Beds were super comfortable Kitchenette had everything that we needed.